Info Lowongan Kerja Home Credit Indonesia

Indonesia adalah salah satu pasar yang paling menjanjikan dengan pertumbuhan tercepat yang memiliki populasi terbesar keempat di dunia. Indonesia menawarkan peluang bisnis yang luar biasa bagi Home Credit dan menambah besar portofolio global Home Credit.

Home Credit telah memulai kegiatan usahanya di Indonesia pada tahun 2013. Perjalanan kami di Indonesia dimulai di wilayah Jakarta, yang kemudian diikuti dengan daerah Bandung, dan kami berencana untuk melakukan ekspansi ke daerah lain dan kota-kota lainnya di seluruh Indonesia.

Home Credit Indonesia menawarkan jasa pembiayaan di dalam toko (pembiayaan non-tunai langsung di gerai-gerai ritel) bagi semua pelanggan yang memenuhi kualifikasi yang bermaksud untuk membeli barang-barang konsumsi tahan lama, seperti peralatan rumah tangga, barang-barang elektronik, telepon genggam dan perabotan/furnitur.

Seiring dengan diperluasnya jaringan distribusi kami, produk-produk lainnya yang kami tawarkan juga akan semakin berkembang.

Career Vacancies

Home Credit Group is a global and reputable consumer financial services provider and has a strong market share throughout Europe and Asia. We helped to 40 million customers by our 52,200 employees worldwide.

Security Back Office Officer - SURABAYA

Job Description

Responsibilities :

• Documents review and distribution for investigation
• To set up fraud case investigation tracking record
• Review fraud investigation result and key in into the system
• Support the data entry and administrative due to investigation activities
• Coordinate with investigator about the daily/weekly repost of daily investigation activities
• Help investigator to manage and arrange the meeting and interview

Requirements :

• Diploma degree from any background
• At least 1 years working experience in the Finance company
• Good analytical skill
• Advance in MS Excell functions (vlookup, hlookup, pivot, etc)
• Active in English both verbal and written

Business Analyst - JAKARTA

Job Description

Responsibilities :

• Develop / improve methodologies/tools of data gathering
• Obtain and provide knowledge of DWH data structure
• Support quality controllers and improvers by corresponding data
• Do statistical data analysis
• Provide regular and ad-hoc reports based on analyzed data
• Develop data models for process predictions
• Present reports and data descriptions
• Support other departments by expert knowledge of data structures
• Participate on company IT systems evaluation and development
• Train data gathering and data analysis methodologies and tools
• Support implementation of company knowledge base (Confluence)

Requirements :

• University degree (preferred in Information Technology or Information System Technology or Engineering)
•  Having not more than 5 years experiences (non managerial level)
• Fluent in English
• Provable experience in SQL data gathering, manipulation
• Expert Microsoft Office knowledge (Macro VBA programming in Excel)
• Understand new business process model and able to translate it into small development/temporary/ad hoc application
• Extended knowledge of statistical methods and model making
• Preferable and strong skill in Programming
• Strong analytical and structured thinking
• Innovator
• Quick learner
• Good communication and presentation skills
• Pay attention to details
• Team player as well as be able to work independently
• Knowledge of data gathering methods for people driven processes (non manufacturing processes, no IT system based data)
• Knowledge of programing in any “mostly used” programming language (C, Java, Pascal, PHP, etc.)
• Common data model methods (CDM)
• Knowledge of process KPI set up
• Tools of statistical data analysis (Matlab, Minitab, STATISTICA, etc.)
• Create and participate in UAT, SIT, etc.
• Prepare Business Requirement (BR)

Field Operation Team Leader - SURABAYA

Job Description
 
Responsibilities :

• Management of a team up to 15 people
• Hold team and individual meetings to review perfomance and manage productivity of the team
• Setting, monitoring and assessment of performance targets
• Planning capacity requirements
• Monitor available capacity utilization
• Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift
• work with provided tablet and relevant application to process and log infromation about the cases assigned
• Provide first class service to customers in the field and focus on customer experience
• Receive, process and report on Home visit requests
• Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS.
• Maintain SLA
• Report and escalate all processes and issues to Team manager

Requirements :

• Male, Max. 35 years old
• Advance using MS. Office
• Experience with managing documents and people
• Experience with setting Service levels, KPIs and thresholds
• Detailed knowledge of assigned geography
• Flexible problem solving skills

Field Operator - SURABAYA

Job Description

Tanggung Jawab:

• Stand by sesuai dengan jam kerja / jadwal shift yang telah ditentukan
• Menerima, memproses dan melaporkan permintaan kunjungan
• Mengumpulkan keluhan pelanggan jika disampaikan melalui Field Operator
• Mengumpulkan dokumen kontrak di POS (Point of Sales)
• Menerima permintaan alat bantu penjualan,  perlengkapan IT yang diperlukan dan mendistribusikannya ke POS (Point of Sales)
• Mengikuti instruksi yang diberikan Field Administration dan Supervisor
• Melaporkan dan eskalasi semua proses dan isu-isu yang terjadi pada Supervisor

Persyaratan:

• Pria, Max. 35 tahun
• Pendidikan min. SMA/SMK Sederajat
• Mempunyai kendaraan roda dua & SIM C
• Pengalaman minimum 1 tahun di bidang survey
• Mampu menggunakan komputer
• Bersedia untuk mobile
• Keterampilan komunikasi yang efektif - tertulis dan lisan
• Mengenal baik lingkungan Surabaya dan sekitarnya

Antifraud Process & QA Manager - JAKARTA

Job Description

Responsibilities:

• Establish specific Fraud procedures and ensures compliance with Home Credit Indonesia & Group policies.
• Supervision of complex cases and facilitation of managing resources to addres partners/ retailers and/ or processor breaches.
• Ensure all Fraud collection follow-up efforts are within guidelines with respect to compliance and legal requirements.
• Provides accurate data on Fraud trends and submit monthly reports to managemenet.
• Oversees and review all escalations from all sources to Antifraud.
• Active participant on a avariety of internal committee's to ensure that new policies, procedures, and products are appropriately implemented.
• Must maintain knowledge and understanding of current and future fraud trends to mitigate potential loses to the organization.
• Ensures representation by the Home Credit Indonesia in court proceedings for both civil and criminal cases and recommends settlement solutions based upon a thorough knowledge of fraud related laws and practices.
• Support Independent Consumer Fraud Risk Management Thematic od Portfolio Reviews.
• Work with the broader Independent Consumer Fraud Risk organization to ensure that she established oversight program remains effective against the back drop of the developing business environment and emerging threats.
• Provide written and verbal reviwe outputs to the 1st line fraud team and business owner.
• Work collaboratively with other members of consumer fraud risk leadership team to ensure maximum cohesion across Policy, Strategy/ Analytics and Oversight.
• Applies great management practices in leading an engaged workforce to effectively deliver the value of this function.
• Provides a structure and consistent approach to ensure that individual developmnt plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.
• Provides on-going training, coaching and development for fraud investigators and supervisors in order to improve performance and engagement.
• Provides direction to entire team in the investigation of all suspicious and unlawful activity directed at Home Credit Indonesia membership.
• Maintains relationship with and responsible for vendor management, as well as recommendations to make changes when necessary due to diminished service level and/ or quality or effectiveness of vendor.
• Researches and evaluates the need of process improvements.
• Maintains effective communication with all Home Credit Indonesia management to ensure constant exchange of information and to promote understanding and comprehension of fraud risks and mitigation.

Requirements:

• Bachelor's degree from reputable university.
• English proficiency, verbal and written, is a must.
• At least 5 years experience in banking/ financial field with related function.
• At least 3 years management experience required.
• Detailed orientation, able to work under pressure, strong analytical skill, decisive, excellent communication skill, ability to derive information from minimal resources.

Untuk informasi lebih lanjut dan cara APPLY silahkan kunjungi website resmi Home Credit Indonesia.

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