Info Lowongan Kerja Heidelberg Indonesia

Heidelberg Indonesia adalah Sales & Service Unit yang dimiliki oleh Heidelberger Druckmaschinen AG (Heidelberg) dan merupakan bagian dari Lead Market Singapore.

Sebagai pemimpin pasar dalam industri grafika di Indonesia, Heidelberg Indonesia menawarkan serangkaian produk yang lengkap dari mesin pracetak (CtP), mesin cetak offset, mesin cetak digital, mesin pasca cetak (komersil dan kemasan) dan mesin bukan baru bergaransi. Selain itu portfolio produk kami juga dilengkapi dengan produk layanan seperti alur kerja Prinect (workflow), layanan servis, suku cadang dan produk bahan baku cetak consumables Saphira. Semua tersedia untuk memenuhi kebutuhan usaha percetakan Anda.

Untuk mendukung industri kemasan yang menggunakan bahan karton, Heidelberg Indonesia menyediakan mesin Gallus Inline Folding Carton Converting System. Komitmen kami kepada setiap Pelanggan Heidelberg Indonesia adalah memberikan produk dan layanan yang handal dan terpercaya.

Karir di Heidelberg Indonesia

Heidelberg Indonesia adalah tempat yang tepat bagi Anda yang ingin membangun karir di dunia grafika. Kami memberikan kesempatan yang luas kepada karyawan dan lingkungan kerja yang mendukung agar setiap karyawan dapat berkembang bersama kami. Kami menanti Anda yang memililki keahlian dan pengalaman, berintegritas, berkomitmen, team player dan mempunyai semangat tinggi untuk bekerjasama dalam Team.

Mari bergabung bersama team Heidelberg Indonesia.

Silahkan kirimkan Lamaran dan CV lengkap Anda melalui email ke: HID.Recruitments@heidelberg.com

Heidelberg memberikan kesempatan yang sama kepada setiap pelamar (Equal Employer)

Functional Position Description

• Position Title: 2S Sales Representative ( 80% Back office)
• Directly Reports to: Head of Customer Support
• Indirectly Reports to: AP – 2S Product Management
• Business Area: BA-SE
• Based at Location: (Jakarta)

Position Purpose

• As part of our Heidelberg ‘SSU’ Systemservice Team, the 2S Sales Representative attends to the 2S Sales area and to the customers as directed by the Head of Customer Support.
• Plans and executes the 2S Sales activities in a professional and customer caring manner towards achieving agreed business aims, including sales, costs and margins.
• Builds and maintains excellent relationships with customers in the sales territory.
• Analysis CRM in order to define 2S Product Campaigns, Promotions and Sales opportunities.
• Manages 2S product mix, pricing and margins according to agreed aims.
• Communication and/or documentation are properly prepared and registered as well as the reporting status in the CRM tool.
• Drives Service Sales with a passion. Supports colleagues to ensure a strong and healthy team spirit within the total company.

Key Responsibilities

• Plans and prioritizes sales activities and customer contacts towards achieving agreed business aims.
• Manages 2S product mix, pricing and margins according to agreed aims.
• Manages relevant reporting of management and financial information.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Analyzes customer business needs for 2S products and solutions in conjunction with Account Managers to identify appropriate and profitable business solutions.
• Supports marketing activities to agreed budgets and timescales, and integrates sales efforts with other organized marketing activities, e.g. product launches, campaigns, promotions, advertising, exhibitions and telemarketing.
• Monitors and reports on market and competitor activities and provides relevant reports and information.
• Manage the achievement of individual sales targets.
• Taking responsibility to keep up to date the latest technology and new product/solution releases.

Position Requirements
Education:

• Vocational Education

Experience

• Hands-on technical experience with print-production equipment (Prepress/ Press/ Postpress) and/or supervisory job experience in the printing industry is preferred.
• Experience in a commercial sales environment, with particular exposure to the printing industry is advantageous.
• Solid experience working as part of a customer focused organization, with a strong emphasis on both internal and external customer service is advantageous.
• Experience in structuring and selling sales agreements as a part of a total solution or as an individual customer solution is advantageous.
• Demonstrated ability to develop, build and maintain effective working relationships, liaising effectively both internally and externally and at all levels.
• Proven ability to effectively communicate (both written & verbal) with peers and senior management levels.
• Experience using and maintaining an effective customer database ensuring data integrity is updated weekly and accurately is advantageous.

Skills

• Language: English, both reading and listening, is essential
• Customer focused and problem solving oriented work
• IT: Microsoft Office, Excel basic skills
• Ability to be part of and help develop a customer focused, knowledge sharing culture
• Willingness to build up, improve and develop sales skills
• Demonstrated relationship building skills, both internally and externally
• Ability to work independently as well as within a team
• Ability to take ownership, responsibility and drive and deliver results
• Ability to promote, participate in and drive organizational change initiatives
• Attention to detail and commercial acumen
• Being flexible and adaptable to change
• Conflict Management
• Integrity & Trust

Others

• Position will require local and overseas travel from time to time.

Position Activities

• Complies with all company policies, procedures and objectives.
• Embraces and adopts SSU and regional Vision.
• Meeting individual sales targets.
• Effective and professional customer relationship management in accordance with company sales procedures.
• Provides internal and external customer consultation and supports across the business areas as required.
• Contributes to improved customer service delivery (internal/external) by identifying process/service gaps and causes of customer dissatisfaction.
• Uses CRM tool to analyze and plan 2S product sales, campaigns, promotions; Monitors/ manages/ reports and updates relevant information held in the system.
• Responsible for ensuring that leads, won/lost orders are entered into CRM for SSU’s sales steering and marketing to be used for analysis and reporting purposes.
• In conjunction with SSU’s marketing, ensuring the customer details in CRM accurately reflect the state of the customers’ business in the market.
• Accurately identifies Customers’ requirements.
• Delivering professional sales presentations, proposals, (solution) quotations and contracts to existing and prospective customers.
• Selling commercially viable 2S products for identified customers.
• Supports service business development, formulation and implementation of business plans.
• Provides and distributes product information (product management function) and supports/takes part in product development.
• Responsible for participating and being an effective team member.
• Contribution to improved Employee Satisfaction results by demonstrating a consultative approach to people and alignment to Company values.
• Attends and presents at external customer meetings and internal meetings with other company functions, as necessary to perform duties and aid business development.

Span of Control / Authority

• The position needs to search for consensus and approval from the Head of Customer Support.

Financial Dimensions of the Position

• Personal Sales targets
• Systemservice budget
• Empowered to work within Company guidelines with regard to Pricing and Margins
• Direct Reports: Zero
• Key Stakeholders:
• Head of Customer Support, SSU Head, SSU Parts Manager, Senior Vice President Customer
• Support & PMA, Regional Business Manager, SSU Customer Support Operations Personnel,
• Global Product Management Team

Untuk informasi lebih lanjut dan lowongan kerja lainnya silahkan kunjungi website resmi Heidelberg Indonesia.

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