Home Credit mulai berdiri di Indonesia pada tahun 2012 di area Jakarta. Tidak lama berselang, bisnis kami berkembang di Bandung, Surabaya, Makassar, Yogyakarta dan Semarang. Kami juga berencana untuk mengembangkan layanan ke seluruh kota-kota di Indonesia pada tahun 2018.
Kami menyediakan pembiayaan di toko (pembiayaan non-tunai langsung di tempat) untuk Konsumen yang ingin membeli produk-produk seperti alat rumah tangga, alat-alat elektronik, handphone dan furnitur. Di samping itu, kami juga menyediakan pembiayaan multiguna yang kami tawarkan kepada Konsumen setia kami. Konsumen kami bisa menggunakan pembiayaan multiguna untuk pembiayaan renovasi rumah, biaya pendidikan, atau bahkan berlibur. Seiring dengan berkembangnya jaringan distribusi kami, varian produk kami juga akan semakin berkembang.
PELUANG KARIR
Home Credit selalu mencari individu berbakat untuk bergabung bersama tim kami. Di bawah ini adalah beberapa posisi yang terbuka di Home Credit:
Roll Out Manager - JAKARTA
Deskripsi Pekerjaan
Responsibilities :
- Work with AVP Roll out sales to monitor Rollout city performance and ensure they will meet their target performance.
- Be reallocated for 3-4 months to any big city in Indonesia for all Roll Out ( RO-Expansion to new cities ) activities.
- Conduct POS opening and create strategy to meet their target performance.
- Coordinate with Recruitment team to ensure hiring in the RO & City Team is conduct properly.
- Manage and control RO DSM/City DSM team to meet the sales objectives and sales target.
- Propose and execute initiatives and projects aiming to improve sales results and company market presence.
- Control the RO DSM/City DSM to prevent the mistakes and minimize the risk for collection.
- Lead the team to ensure that good services to customers is provided.
- Propose Improvement plan to related procedures to achieve the target.
- Liaise with relevant departments to get information support to sales team to ensure sales operation meet or exceed the target.
- Lead and control the roll out team to ensure the all of City Team & Rollout Team is running well.
- Cooperation with all departments ( Risk Function : coordinate about quality control and risk number. Security Function : Coordination about geographical mapping, blacklist and whitelist area. Operation Function : City roll out preparation. Finance Function : reporting CDC ).
Requirements :
- Bachelor's or above degree in any field; at least more than 5 years experience as Branch Manager in Leasing/Financial Industry including at least 3 years in handle project expansion is required for this position.
- Strong knowledge of at least 70% of the region in Indonesia and have networking around Indonesia.
- Ability to analyze and understand market situation and potential sales situation analysis.
- Excellent leadership, negotiation, influence, mediation & conflict management skills , persuasion and networking skills.
- Track record of building excellent relationships in retail channel development.
- Sales management experience.
- Self-starter and highly motivated to drive and build business.
- Good business and industry understanding.
- Language: Bahasa Indonesia (native) & English (fluent); Very good communication and presentation skills.
CRS Sr. Business Analyst
Deskripsi Pekerjaan
Responsibilities:
- The position is responsible to conduct detailed analysis of all existing CRS (Collection Department) processes, describe them properly and maintain the process descriptions to keep them updated. Create and maintain the detailed business requirements based on CRS business and management needs, actively look for possible business improvements.
- Support all Ad-hoc strategy activities with documentation, management and follow up.
- Maintain the backlog of planned process changes (CRS, Safe collector).
- Describe all business processes and needs in CRS, support business process development requested by CRS business.
- Design new processes, suggest improvements of current processes.
- Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems.
- Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement.
- Suggest new processes or process adjustments/redesign which can lead to increase of CRS performance / costs saving / better customer servicing.
- Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need.
- Assists to CRS business and management in development and overall change management process in CRS department.
- Responsible for keeping updated all business processes in CRS department.
- Inserts and keep updated all tasks and ideas in ticketing tool.
- Supports all Ad Hoc strategy activities in CRS.
- Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.).
- Participate in software deployments to production environment, post deployment support, helps to detect, and analyze production bugs and issues.
- Support implementing and testing processes.
- Participate in software testing process, cooperate with other teams involved in software lifecycle process (CRS business, IT, application support team, testing team, development team, etc.)
Requirements:
- Candidate must possess at least a Bachelor's Degree, Engineering (Computer/IT), Mathematics or equivalent. (can be substituted by extensive relevant experience).
- At least 3 year(s) of working experience in the related field is required for this position, in business process analysis / design in consumer finance or Banking environment.
- Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
- Experience from collections department, experience with OBI, ORACLE or VBA programming.
- Excellent analytical mind which is able to process information logically.
- Detailed knowledge with process designing tools and understanding of data collection methodologies, analysis, principles and techniques.
- Well versed skill(s) SQL knowledge, Advanced Excel skills (lookup functions, pivot tables / charts, validations). Experience with business process analysis/changes is a must.
- Ability to work with related departments ( Underwriting , Antifraud, IT, BICC, CX ).
- Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan.
- Good time management - Ability to prioritize and to manage multiple tasks and deliver outcomes.
- Good verbal and written communication in English.
Elearning & Communication Manager - JAKARTA
Deskripsi Pekerjaan
Responsibilities :
- Develop, initiate, plan online communication to Sales Network, based on needs, priority, category to support on the updated information to sales network.
- Develop, initiate, plan Elearning class to sales network, to support continues development trough online channel, and new idea on online trough video, webinar, or any source for development.
- Coordinate with Sales Recruitment Manager, Training Manager, QA manager, to prepared ad hoc test to evaluate team member, to maintain high quality knowledge on each team member.
- Develop and content check on Training materials, (online/ offline) to be able to meet standard communication and consistent design.
- Improvement, and coordination with IT function to be able to create, initiate new ideas or maintain application tools on EL and communication system.
- Monitor Sales Communication matrix in all Sales team to be able to comply with process.
- Evaluate and monitor EL Class, Materials, Success Rate, Pass Rate, to make sure that EL Class are effective, efficient, updated.
- Evaluate and check any communication from designer before send to Sales Network, to make sure that the communication are valid and correct.
- Coordination with other functions, to prepare any new communications to Sales Network.
- Develop communicative reporting that are easy to read, and informative for Sales on ELearning.
- People development for team member for any promotion, and succession planning.
Requirements:
- University Degree from management/ Communication/ PR/ Digital media.
- 3+ Years of work experience in Digital media/ Social Media/ PR/ Communication / EL Developer/ Web Developer.
- 3+ years experience of work in Sales/ Financial/ Banking/ Insurance Industry/ FMCG.
- Experience as EL Developer and Website Developer.
- Understanding on Mass Communication strategies and Social Media.
- Advance Knowledge on using online tools to increase productivity.
- Advance knowledge on Social Media utilization and mobile app.
- Demonstarted strategic long term development plan
- Ability to demonstrate inovation and creative approaches to business needs.
- Good knowledge on MS office, Adobe Photoshop, Corel Draw, Macromedia Dreamweaver, Google app, MX, Adobe Premier.
- Good & effective communication Skills
- Good Presentation Skill and flexible
- Innovative, Focus on Result, High Self confidence and ability to work under preassure under dynamic situation with high adaptability.
Fraud MIS Jr. Analyst - JAKARTA
Deskripsi Pekerjaan
Responsibilities :
- Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps.
- Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention).
- Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ Level.
- Provide data support to Investigation Officers.
Requirements :
- University degree, preferable bachelor degree in Mathematics.
- At least 2 years experience in Fraud Risk Analysis in consumer finance environment. Including fraud prevention, detection and investigation (appliaction and transaction fraud).
- Strong analytical skills, SQL/SAS basic knowledge.
- Able to communicate in English.
- Good understanding of consumer finance services, processes and products.
- Good understanding of market and fraud trends behaviour.
- Experience from the Operations department - underwriting, collections.
Anti Fraud Investigation Officer - JAKARTA
Deskripsi Pekerjaan
Responsibilities:
- Handle daily suspicious document escalation.
- Maintain monthly report of suspicious document and give recommendation.
- Handle daily suspicious Negative WC escalation.
- Maintain monthly report of WC and give recommendation.
- MS Background Check review.
- Sampling cases and portfolio review on finding Fraud indication.
- Review and process new opening POS.
- Manage GSPN.
- Prepare and maintain daily report of GSPN.
- Prepare and maintain daily report of POS opening.
- Hot Line Fraud maintain and reporting.
- Accuracy on investigation and recommendation on online Tools Picasa & FP.
- Manage to be back up for other team member (can handle not only his task).
- Interview SA and customer related to case investigation.
- Other duties assigned by Unit / Department Head.
Requirements:
- At least 2 year experience in banking/ financial field with related function.
- Detailed orientation
- Able to work under pressure
- Strong analytical skill
- Decisive
- Teamwork
- Excellent communication skill
- Ability to derive information from minimal resources
Bagi anda yang tertarik dan memenuhi kualifikasi diatas silahkan melakukan pendaftaran online: Pilih Posisi/ Apply Now.
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